KAPTURE is here to make you smile as its going to make your customers smile as well. KAPTURE will be the only cloud based CRM platform you would have to install to take care of all your worries about keeping your customers happy. Read on and keep smiling!
Easy to use, a blessing for your customer service executives
You wouldn’t want to be a bad guy by making life of your customer service executives a living hell by making them fill in huge forms and click millions of buttons. User-friendliness is one of the major criteria that you need to consider while selecting a CRM system to resolve queries. KAPTURE is so easy to use with colour-coded buttons and easy transitions that will make your customer service teams more productive and efficient.
Highly customizable
KAPTURE is an ingenious cloud based CRM platform designed keeping in mind how your business exactly functions. Every tab, every function can be fabricated as per your requirements. The terms and terminologies used by your industry can be included in the system. The organizational hierarchy that needs to be maintained when there is a need for escalations can be set. Inbuilt communication tools allow users to send bulk emails and SMSs to targeted customers through the CRM platform in in INDIA .
Integrated query resolution
KAPTURE CRM follows a very robust and effective technique when it comes to query resolution. No matter where the query comes in from, be it an online source like websites, portals, social media applications or any other offline medium all of them are captured on a single platform. They are then classified based on type of query, department or any other parameter that you would decide. The queries are then allocated to respective departments for resolution. The assigned customer service executive will be given a timeline to resolve the query depending upon the type of query. Important data about all conversations can be logged for reference. Reminders can be set through the system for follow-ups. Escalation matrix can be set when a query is not resolved in the expected time period.
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