Mobile CRM - Kapture CRM

CUSTOMER CONTACT V/S CUSTOMER ACCOUNT MANAGEMENT: WHY’S AND WHAT’S?

The term customer contacts have faded into past business generation.  It involved carrying around a briefcase of business cards or having your phone book fully scribbled. Today it has evolved into a much more engaging and planned process, allowing multiple points of contact.

In this article, we examine how managing customer account is comparable to customer contact.

Having to build Long Term Relationships

Today a business is not just a matter of single transaction; one needs to simulate a long term customer relationships that doesn’t involve prospects of immediate purchase.

Today customers are liable to go through long cycles before every purchase or starts off with a small purchase with future prospect of up selling. 

In some circumstances, the company requires systematic ways to be engaging without being intrusive. With automated customer accounts, you can simulate and streamline queries to a single dashboard. This lets you manage your conversations without going overboard or pressing.

Access every contact with ease…

Having an arm-length thick list of prospects is one thing; utilizing it to create actionable prospects is entirely another.

With account management, you can simulate easy accounts, with ability to easily access and manage customer accounts. The Cloud customer accounts facilitate the use of filter search strings that allows you to reach individual customers in the easiest way. With easy accessibility for every contact on the database, you can possibly recover long dead leads.

Robustness of Customer Management

With customer account management, you can create a fairly robust way of managing customers, free from traditional confusions in busy or competitive occasion. This allows you access any particular customer contacts based on specific string searches, allowing you to simulate multiple customer accounts.

With the ability to handle increased volume of client queries, you can also simulate a streamlined process for achieving quicker resolutions.

Sophisticated to Every Industry Vertical

When looking at customer contacts, individual industry verticals carries industry specific requirements. For example, a Soap manufacturer may need to work-on a set of customers on a given time scale. But a realtor can rarely offer this flexibility or versatility at handing one’s customers.

Personalize your Customers

Today managing customer isn’t just a matter of having access to contact details. One needs to understand the detailed perspective and demands of each customer. This involves going beyond the contact management mindset.

Sales CRM - Kapture CRM

HOW POSITIVE CUSTOMER EXPERIENCE STARTS WITH A MOTIVATED SALES TEAM?

In a traditional business setting, customer experience and sales team are mostly disconnected terms. One points towards the absence of the other and vice versa…

As sales professionals have always been blamed for using their verbal dexterity to pull-in uninterested customers. This ultimately turns into a group of discontent customers, who then leave scrounging reviews about their experience. This creates a cycle of negativity, which have been then attributed to over-motivated customers.

While simultaneously, as sales team forms the primary point of contact for any business relationships, it also plays a key role at creating long-standing customer experiences. Here we analyze steps to initiate a positive customer experience with a motivated sales team.

Diverting Personal to Team Motivation

All successful sales professionals are highly motivated. With a system that understand and recreates the work ethics across team can build one’s team spirit and ethics.

When an individually-biased motivation spells trouble, having a team motivation creates a more permeating work environment.

The CRM-enabled sales process can simulate a team effort into your sales process. You can collect individual queries and pass-on each query through a database. This allows you to collect and respond to each query in the smartest basis.

Faster Query-Complaint Resolutions

For all persistent customer interactions, faster resolutions are the key deciding factor for deciding client interests. With connecting your multiple sales personnel’s to a unified front, you can possibly cover more issues inside a shorter time interval, progressively leading to easier query resolution.

Social CRM Integration : Kapture CRM

ARTS WITH A MOTIVATED SALES TEAM?

THREE SIGN OF PROOF’S THAT WILL MAKE YOU INTEGRATE SOCIAL CRM PLATFORM

Most businessmen are skeptical in nature. With the dangling of multiple bogus products and shady deals, any new technology or modifications are viewed with a high degree of skepticism.

No matter of persuasion or convincing, most businesses wait for long-time before adapting a new technology. Often business need undeniable sign of proof’s that allows businesses to make the right decision.

Rather than data, businessmen often tend to play favor to arguments depending on data, which makes them light and interesting.

These could be the sign of proofs that your business could be waiting.

Social CRM and SEO

Modern SEO is tightly linked with your number of social media followers and relative interactions. It acts as a sign of vote for your business with your prospects.

Social Media Increases Indexing Rate by 50% – The indexing rate refers to Google’s preference to visit and index your website. With active social interactions helps you increase your indexing rate by up-to 50%. The increased index rate lets you make increase website visibility and make your website visible across the internet spectrum.

Builds Authenticity – The social media helps you collect customer opinion and mentions. This increases your authenticity, which can increase sales by up-to 23.87%.

Social Affects Ranking – You social media pages is a large deciding factor for determining your website ranking, even up-to 5.5%.

2. Reaching and Expanding your Target Audience

Today social media plays a role at majority’s buying decisions at varying proportions. As you use social media to interact and engage with your audience-base, it provides a better way to reach and engage with your customers.

Be Present and be Researched: – According to research almost 56% of your audience utilizes facebook to sway individual decision making. With having active social media presence, your users can recommend your products to their friends.

Winning Consumer Trust:- In today’s market, consumer reviews are a beacon of trust and reliability. But winning consumer reviews doesn’t randomly pop-out. It comes with long-standing brand relationships that finally become consumer trust.

 Increasing your Circle of Reach:- As users with similar interests tends to flock together in social media, having an active social approach increases your reach and flexibility. It involves having a better social reach across your user-base.

3. Having Customer Conversations

Today the main purpose of marketing department is creating customer interest and possible conversations.

Having a Productive Social Profiles:- According to research, only 14% of users trust advertising compared to the 78% of audience trusting social media reviews and recommendations. Today social media comes as a more productive way of advertising.

Time for Conversations :- In recent research, tabbing between multiple platforms, decreases productivity and increases brain aging. Having platform integration gives you a better way of managing each conversation.

Lead Management CRM : Kapture CRM

http://www.kapturecrm.com/blog/three-sign-of-proofs-that-will-make-you-integrate-social-crm-platform/

Lead Management CRM

Ticket Management Software : Kapture CRM

http://www.kapturecrm.com/blog/how-positive-customer-experience-starts-with-a-motivated-sales-team/

Mobile CRM : Kapture CRM

http://www.kapturecrm.com/blog/customer-contact-vs-customer-account-management-whys-and-whats/

Payment management software : Kapture CRM

http://www.kapturecrm.com/collections-platform/

Distribution Management Software - CRM for Distributors - Kapture CRM

http://www.kapturecrm.com/distribution-platform/

CRM Marketing Software : Kapture CRM

http://www.kapturecrm.com/marketing-crm/

Sales CRM - Software Sales CRM - Kapture CRM

http://www.kapturecrm.com/sales-crm/

CRM Service - CRM Software Application - Kapture CRM

CRM Software - Customer Relationship Management - Kapture CRM

Payment management software : Kapture CRM

TRACK AND MANAGE THE COLLECTION PROCESS

With multiple-payment interfaces and multi-segmented payment structures, it could be difficult to keep track of all your payment sources. This collection CRM automates the book-keeping process for each customer, delivering a precise account of completed and pending payments. Kapture makes collection management simple and straight forward to fasten payment cycles.


Send invoices
Through our payment management software, you can directly view the pending payments and send payment invoices to your customers.The CRM system can also be customized to send automated invoices to each individual on a periodic basis. With the inbuilt template library, you can assign a custom invoice template to each customer.

Automated Due and Default Notes
In-case of missing or partial payments, the CRM automates the sending of demand notes to your default customer. You can choose to create custom demand notes for a particular circumstance or send individual messages to each client. The CRM system also includes a system for escalating the response for un-acquired payments in a systematic way.

CREATE AN EASIER WAY TO GET PAID
The CRM payment integration presents a unique yet effective way of collaborating with your clients to complete payments. A frequent reason for pending or un-acquired collections is limitations or complexities in completing the transfer. The CRM integration removes any potential hindrance in the path of getting paid for your efforts.

Integrate Different Payment Gateways
KAPTURE’s payment management software integrates different payment gateways for each client account. It allows your customers to complete the transaction at his preferred way. Meanwhile, you can directly view finished transactions on the CRM dashboard, allowing you to invest more time on features that improve the customer-experience.

Intimate Customers about Pending Payments
The collections CRM sends automated messages for managing due or pending payments of each client in your customer database. The process automates data collection and payment collection by integrating and updating the payment status for different clients in an information database.

Apply Credit Limits for Customers
The CRM allows you to set a definite credit limit for each customer. The feature grants time to your valuable clients for completing the payments, while they continue using the product or receiving the service. The pre-assigned credit limit applies as the pending payments hits a certain limit, diverting large losses over unmade payments.

Online payment option with multiple payment modes
From cheque payments to credit or debit card ones, KAPTURE CRM integrates with third party online payment gateways allowing your customers to make their payments however they wish to, provided they want to. This fastens closure of sales and reduces the need for too many follow-ups. Once a payment is cleared online, all relevant databases will be updated on a real-time basis, ensuring a complete data-sync.

Distribution Management Software - CRM for Distributors - Kapture CRM

ACCURATE AND DEMAND-BASED INVENTORY FLOW

KAPTURE comes with an intelligent stock management tool which is flexible and capable of handling fluctuations in demand. You can view the status-updates for the existing stocks and orders on the CRM dashboard, facilitating more informed decisions. Now you can manage your stock availability and transit according to the demands at the retail level.

Timely and Direct Multiple-Point Stock Management

The distribution management software consolidates your stock-keeping records across various stock points. Now, numbers get updated real-time, giving you accurate analytics of stocks at various distribution points. Now you can place orders for your distributors based on the requirements. This is how KAPTURE simplifies the entire stock keeping processes for you.

Organize & Streamline Your Manufacturing Process

The Kapture software accurately showcases the market demand for each of your product. With CRM analysis, you get a complete insight about products performing strongly and recognizes your weak products. Now you can procure the raw materials and manufacturing arrangements to meet the demands of retail sector. It allows to systematically gain a larger market share in a competitive environment.

UNDERSTAND AND IMPROVE YOUR DISTRIBUTION HIERARCHY

Kapture structures your complex distribution hierarchy to the simplicity of your CRM dashboard. The CRM draws out the supply chain information in an easily comprehensible manner. From the manufacturing unit to the distributors to the final retail store, the dashboard representation gives clarity to each link in your distribution channel.

 Manage Retailer Stock Orders

Kapture opens-up an innovative way of managing your retail supply network. Now your retailer or on-field sales executives can directly issue new stock orders to the distributor through the CRM interface. The ease of issuing orders and procuring new stock means that your product could never be unavailable or over-stocked.

 Manage and Maintain your Supply Chains

Kapture leads you towards multi-level understanding of your supply chain. The distribution CRM software updates gives you the latest stock availability at various check points including distributors, retailers and manufacturing plants. Through updating the stocks at retail channels, you can ensure the availability of enough products at the distribution level.

CRM Marketing Software : Kapture CRM Software

MARKETING CRM COLLABORATING DIFFERENT MARKETING CHANNELS

Understand, analyze and collaborate between different marketing channels for implementations your diverse marketing activities. Through marketing CRM implementation, you can achieve the right perspective about the effectiveness of each marketing channel for your product. You can prioritize each marketing channel according to its level of effectiveness. With the CRM marketing software, you can readily integrate a new marketing Channel and monitor marketing activities on the cloud.

Align your Marketing Channels

Align your traditional and digital marketing Channels towards optimal lead flow and maximum conversion. Integrate and co-ordinate between mutually exclusive marketing channels with precision.

Integrate Multiple Consumer Platforms

Capture and reproduce the leads from multiple online consumer portals to a single dashboard. Kapture streamlines leads from multiple portals such as Makaan.com, Magicbricks.com, 99acres.com etc… The lead integration feature delivers faster and precise response time, enabling you to respond to more diverse client requirements.

Streamline your Lead Flow

The CRM implementation helps you predict, systematize and streamline the incoming leads across various channels. Achieve the best response time to increase your conversion chances by acquiring accurate description about client requirements.

Categorize and manage mailing lists

As and when a business grows, the database of emails also keeps growing along with it. Modern marketing strategies cannot undermine the power of this valuable asset that you own. KAPTURE CRM helps you systematically categorize these email ids based on type of customer or any other parameter. A well categorized mailing list allows you to target a specific set of audience and optimize email campaigns to reap better responses..

CREATE CUSTOM MARKETING CAMPAIGNS

The Kapture CRM is an integrated marketing platform, which enables you to create custom marketing campaigns tailored for your customers. Through CRM implementation, you can plan and assign objective goals for each campaign and track its success. For example, you can gear your campaign to acquire the maximum lead response to generate right product interest among your target audience.

Consolidated Email and SMS Marketing

Kapture is an ingenious CRM marketing software tool which integrates Email and SMS Campaigns into a single platform. You can directly import or filter your audience list into your campaign platform to send targeted messages. As a consolidated CRM platform, you can choose to send information mailers to your subscribers or marketing mails to a mass audience.

Track and Record the Audience Response

Track, Record and customize your marketing campaigns to achieve targets. The CRM integration provides the necessary tools for accurately tracking your audience response to each custom campaign. Now you can iterate your campaigns to meet the individual objectives.

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Sales CRM Software - Sales CRM - Kapture CRM

SALES CRM CAPTURE AND NURTURE QUALITY LEADS

Simplify and streamline your Lead handling through Automated CRM Software. The Kapture CRM prioritizes your Lead handling through an algorithmic ally determined formula, segregating leads into ‘Hot – warm – cold’ labels. Now you can attend to your stronger leads up-front and delegate your weaker leads for being processed later. The Sales CRM enables you to maintain a productive workflow while never missing a potential client-lead.

Capture Leads from Different Platforms

A single sales CRM dashboard manages your lead from the diverse online and offline channels – Print, SMS, Email, Social Media and search. Collect and assimilate your leads from multiple channels, taking your lead management process to the fast-lane. Kapture also enables you to immediately view and respond to various leads, elevating your chances of conversion.

Classify and allocate leads

The CRM system automates the process of reviewing and allocating each lead. With the lead-inflow from multiple competing channels, a quality lead could be hidden and indistinguishable. A CRM lead dashboard instantly gives you a complete overview of the lead-status, classified according to the assigned value. Through integrating multiple lead channels, the CRM also eliminates duplicate leads saving your time and resources.

Create customer accounts and profiles

Creating separate accounts and profiles for each customer will ensure that your mind is free from clutter and not losing crucial information about them, when you need it the most. Now, you won’t miss wishing your customers personally on their birthdays or go bonkers trying to find their contact details when their payments are due.

Empower executives with guided selling and call scripts

KAPTURE CRM allows your customer care/sales executives to think one step ahead of time by allowing you to program algorithms for guided selling with call scripts based on the type of lead or query. This ensures that vital selling points that need to be highlighted during a sales call are not missed due to natural human errors.

Cross- sell products and services based on buying patterns and interests

Cross-selling and up-selling other products or services during a sales-call generates more business than approaching your customers again with a fresh call. Once a lead enters the system, and their interests are mapped on to it, KAPTURE CRM will prompt your sales executives about other products and services that a potential lead might be interested in.

CRM Service - CRM Software Application - Kapture CRM

KAPTURE CRM EVERY ASPECT OF YOUR BUSINESS IS OUR CONCERN

About Kapture ......

Welcome and congratulations! You’re finally going to say good bye to all your niggling worries related to sales, marketing and other operational hassles. An ingenious cloud based Sales CRM Platform, developed by a panel of technology experts and highly experienced professionals from different industries, KAPTURE is your one-stop solution to automate all your business processes.
What sets KAPTURE apart is that it’s a Mobile-first platform, Mobile CRM Software with an amazingly user-friendly interface, reducing hardware costs by 80%. When all your data is secured on the cloud, you know you can access it anytime, anywhere effortlessly which invariably increases productivity by 75%. Apart from that, it’s fully-customizable to adapt to different business processes and models pertaining to different organizational working styles. Today, we are India’s leading comprehensive technology-driven CRM service providers for top brands in the Hospitality, Real Estate, FMCG, Banking industries etc.
From managing all your leads all on a single platform to generating 300+ ROI based reports for Automating and Tracking your sales and marketing activities, it’s about time to capture more with KAPTURE !!

CRM Software - Customer Relationship Management - Kapture CRM

Kapture is a user-friendly, mobile-first and fully-customizable Customer Relationship Management (CRM) software which enables you to grow your business exponentially by automating all your sales, marketing, customer service, distribution and collections processes effortlessly.

TAILOR-MADE FEATURES THAT FIT JUST RIGHT!
Kapture is a CRM software, conceptualized and designed keeping in mind the needs of every business which helps you stay ahead of your competitors in this cluttered market space.

CAPTURE LEADS FROM DIFFERENT CHANNELS

Manage all your pre-sales activities like never before. No matter where your leads come in from, be it online campaigns, google ads, landing pages, websites, emails or other online portals like just dial etc, capture them all on a single platform. This eliminates the need to have multiple systems for lead management and makes sure that no lead is lost in transit.
Doesn’t matter where your leads come in from, all of them get accumulated on a single platform KAPTURE!

INTEGRATE WITH MULTIPLE SYSTEMS

The mobile CRM platform has inbuilt APIs that integrates with existing systems like call center, Oracle, SAP, Microsoft, facebook etc. And becomes the only system you need to deploy. Data can be easily imported and exported in different formats which can be then fed as input for other existing systems. The platform can also be integrated with call center systems to manage post-sales CRM.
KAPTURE addresses the issues that crop up while handling multiple departments in an organization which run on different softwares or technology platforms

FULLY MOBILE
What makes Kapture different from any other CRM software to manage sales is the fact that it is an extremely user-friendly mobile CRM app that runs on any cheap android phone. This will help you cut costs that you would otherwise have to incur if everyone from your sales team required a laptop. Also it makes sales processes even quicker when order taking and other such functionalities can be carried out on your palm with just a few clicks.
KAPTURE is a mobile-first sales customer relationship management platform that makes every process of your business look absolutely simple.

PROFILE ENTITIES
No matter what business you are into, you are bound to deal with different entities like brokers, agencies, contractors, retailers, distributors etc apart from your products services and your sales teams. Profiling each of these entities becomes extremely crucial to manage their data like you want to. Maintain history of your recent conversations with them. Set reminders for follow-ups so that you are not missing out on any deadlines.

KAPTURE helps you create a separate identity for each entity that is associated with your business to manage data more efficiently.

TRACK LOCATION
Kapture becomes an even more powerful sales CRM platform using which you can track the exact location of you sales team using the GPS tracking functionality. The platform also allows you to calculate conveyance based on distance travelled, assign daily plans with a route map and audit offline marketing campaigns with location mapping and time-stamping. Agencies handling your outdoor campaigns can be held responsible for improper execution of campaigns.
KAPTURE is a powerful mobile CRM platform which allows you to track the exact location of your sales team over GPS.

CRM INTEGRATION BENEFITS: HOW SOCIAL MARKETING BECOME SYNONYMOUS WITH CRM ? Kapture CRM

CRM INTEGRATION BENEFITS: HOW SOCIAL MARKETING BECOME SYNONYMOUS WITH CRM?

CRM SOFTWARE

Customer Relationship building has shown its importance in the market, for every business and its customers alike and clearly, a CRM is the need of the hour! An integrated social media marketing aspect for the CRM is somewhat of a new topic, and a mighty hot one at that!

Debates have been on forever, to see which CRM suits which business needs the best and the hottest topic has been on how social marketing can be synchronized with the CRM, to obscure best results for a business.

Social CRM

A variety of functions like the sales, marketing and service/support functions, which are required to move a customer through a sales pipeline, are what comprise a CRM.

While the traditional CRM was all about data and information gathering on clients and customers, the social CRM focuses on the Marketing & PR and also on the service & support aspects of it. The customer is now the focus point of the planning and operations of a company.

Integrate social media with CRM

It is difficult to separate social media management from a CRM, customer relationship management, as the current needs of the market and industries demand for a digital integration of the CRM as well. When you are investing so much of your business resources in generating leads and smoothing the business functions, taking help from the social platform would seem like an ideal plan now, wouldn’t it?

1. Good merger platform 

A CRM highly benefits with the integration of social media to it as it gets the best of both the technology and the digital and social worlds, as well! Clients and customers can now be catered to, in a better format, once you have a social database for them as well.

2. Right resources

To ensure that all the nuances of social media platforms are being curbed well, a CRM is brought in the picture. The meticulous data building and lead classification of the CRM ensures that social media platforms are being used in the right and most resourceful manner, for client satisfaction.

3. Timely manner of response

Making sure that your support team can respond to a customer as fast and as quickly as possible is ideal and the real time data and updates of the CRM make it happen very effectively.

4. Offering customers multiple reach options

With the help of social marketing with a CRM, you can let your customers get n touch with you over various platforms and give their convenience a preference.

When social marketing can be collaborated with the CRM features, everything from personalized interactions with customers on their interests and preferences to converting potential customers into leads is possible.

Five CRM-oriented ways to avoid time sapping meetings and better time utilization? - Kapture CRM

FIVE CRM-ORIENTED WAYS TO AVOID TIME SAPPING MEETINGS AND BETTER TIME UTILIZATION?

Management of time is a term that is often taken too lightly and in the case of business management, where time would be of the essence, you really have no room for delays and errors now, do you? If you are over-whelmed with the thought of all the daily activity sheets that you have to go through, for various clients and your own office employees and wondering where time flies by without productivity, you might need the CRM the most.

With the help of a CRM, time management is no longer just an oxymoron or even a concept weaving in people’s thoughts. It is actually possible to manage the time slots for employees and have best results for a business with the help of these amazing effective CRM features.

1. Daily and task based reports

Your system dashboards of a CRM include daily reports, or even weekly and monthly report options, which will let you overview the entire activity of the sales funnel, for multiple clients and all at the same time. When you are able to view analytics in such a short span and make informed decisions in no time, it really does help your sales team in performing better and in your business getting more customers.

2. Pre-designed invoices and quotations

Gone are the days when you had to manually create invoices, or every client and then rework on the same invoices on a monthly/project basis. Now with the help of the CRM features, you can ensure that your invoice making procedures take less or no time of yours! Pre-designed templates for various industries are now available with the CRM and they surely make sure that billing doesn’t take up much of your time anymore.

3. Re-allotting leads with Lead management

At times, leads brought in by the company, from various lead sources, may prove to be futile or very stagnant. Other times, it might just be easy to save time and money by asking sales representatives, in an existing territory, to takeover a same area code client. This way, allotting and re-allotting leads with the CRM ensures that you get the most out of your sales team as well.

4. Real time activity and GPS

As the name suggests, GPS and real time data lets you have an overview and update status of every activity in the CRM in that very moment itself. You no longer need to waste time by waiting for end of day updates to chalk out plan of actions.

5. Calendar activities

A simple yet very intriguing feature of the CRM, a calendar marking activities and setting meeting reminders for salesmen as a n example, is what will help your business in managing time, in the most basic yet effective way.

Five Ways How Marketing Automation could spearhead your business ? - Kapture CRM

FIVE WAYS HOW MARKETING AUTOMATION COULD SPEARHEAD YOUR BUSINESS?

From the early decades of database capturing to the 21st century of marketing and selling Rolexes, CRM has always been responsible for the constant upgrades in the sales and customer service modules of businesses.

For the purpose of organizing information and tracking sales, CRMs have proven to be the best resources till date. However, when it comes to the marketing aspect of products and services, there is a need for an integration of the marketing automation feature with that of the CRM.

Here are a few simple reasons why marketing automation integration, with your business CRM module, could be an essential tool in spearheading your business:
1. Prioritize leads with sales team
Online interactions that prospects have with a company can be very well planned with the help of a marketing automation system. You can now score leads based on the specific kind of profiles of customers that you’re hoping to target and ensure that you gives your sales representatives, the best of the potential leads.

2. Speedier sales process

With the help of marketing automation, CRM can have the business’s prospect of customers move faster through the sales pipeline! With a help of a meticulously devised marketing automation plan, you can let the marketers nurture the leads existing in the pipeline, by various means like email campaigns, content campaigns, social media marketing and outreach.

3. Delivering leads that are ‘sales-ready’

A good and effective marketing automation will make use of your CRM database to have one-on-one communications with prospective clients. This will help in creating more sales ready leads and help the sales team in converting as many leads as possible.

4. Increase revenue with lead nurturing

Better educated and well-aware buyers are generally the leads which can be nurtured. Companies which can excel at lead nurturing have better chances of having sales-ready leads.

5. Collaborate with best means

Marketing and sales team can collaborate best with the integration of marketing automation to the CRM and make smarter decisions. Saving time, energy and money, to pull in best resources for the business, can be made possible with viable collaborations.
Marketing automation grants the much needed visibility into customer behavior by the means of gathering information on them, based on their web and other social activities, which helps businesses into knowing the readiness of their prospective clients.

Enterprise mobility can help your customer service - Kapture CRM

ENTERPRISE MOBILITY CAN HELP YOUR CUSTOMER SERVICE:

Remember those retro years when your desktop monitor looked bulkier than the Hawaldaars out there? Today it’s all about getting slimmer and handier, be it your body or electronic devices. Similarly, internet cafes have become so obsolete that only your granny might remember experiencing a fun-internet café time. Also, when was the last time you had to get back to your desktop to access the web?Aaam, it has been eternity right?

Mobile technology, adding convenience to “Personal lives”

Today, you have the power in your hands – to use your fingers any way you want and get all that you need from the internet. From easy apps to shop whatever you like or find an address accurately to fun games to keep yourself entertained and apps to book your taxis or hotel rooms, not going mobile is way too lame!
<h3“Businesses” going mobile too

Apart from making personal lives stress-free and clutter-free, effective and wise use of mobile technology has become the game changer for running any business that is looking to grow. From online booking of services to knowing about the products, everything is accessible with just a few clicks.

Here are some interesting statistics to tell you exactly why this is so true:

The real deal is about adding a “personal” touch to your “businesses”

Customers today have no time in hand and on the go for most hours of the day. With mobile technology, life has way too easy become with just a few clicks. This has raised their expectations to the next level from brands and companies who offer them services or products.

Each customer today expects an easy access to the brands or companies that they are dealing with. This has resulted in numerous channels through which they can resolve their queries. Gone are the days when you had to call up someone and wait for days to get your queries resolved. Today, you can get in touch with the customer care through call-centers, online chats, emails, web applications etc. This has raised the need for using a powerful customer service software to handle all these queries real time on a single platform. KAPTURE is one such platform which comes with inbuilt call center software, task management software and query resolution software to manage your customer queries smoothly.
The age of personalized mobile applications
When most of your audience is on the go for a long time, you are risking a scenario where they are disconnected with your brand and offerings. KAPTURE has provisions to give personalized accounts to your customers on their mobile app.

Its self-service customer service applications the best mobile app for customer service you can ever ask for. The app gives your customers the power to check their latest transactions with your company, shoot their queries and complaints when they are travelling; constantly check status of their complaints and other updates you want to share with them. With a cloud-based mobile app for customer service like KAPTURE, you can only imagine how happy your customers will be!

End-to-End Work Cycles: Benefits of CRM Implied Work Flexibility in modern Work-Space? - Kapture CRM

END-TO-END WORK CYCLES: BENEFITS OF CRM IMPLIED WORK FLEXIBILITY IN MODERN WORK-SPACE?

In researches world-wide, work flexibility has repeatedly ranked as a much desired employment factor.

Today we live in a competitive market place, where talented workforce is sought-after and pursued as much as customers.

In a talent-crunch era, employee dissatisfaction could instantly put you on back-foot. This holds true for every profile, including executive to Simple Data entry operations.

It could even be said that work flexibility is one of most enticing forms of perks and bonus. Meanwhile, lack of a much desired flexibility could be a large put-off for a large section of work-force.

At same time, work flexibility cannot be held as an excuse for decreasing productivity or non-optimal employee utilization.

Big Five of Hindrances in Productive Work Flexibility

Even with its obvious benefits, work flexibility could be a hard-sell concerning most employers. These are often-mentioned five disadvantages, preventing a flexible work relationship.
1. All employee activities are connected and interdependent. If an employee fails to finish a particular task, consequently connected activities are also being delayed.
2. Unless a work isn’t immediately reviewed, it could pose a problem in future.
3. If employees aren’t collaborating on a day-to-day basis, there could be possible disconnection.
4. Often under flexible environments, organizations constantly underachieve in Work Productivity scales.
5. Project deadlines could be potentially compromised and could be completive disadvantage.

How CRM-Based Scheduling allows and aids Work Flexibility

A CRM opens-up a much more integrated approach that allows flexible schedule. In a traditional setting, a work pipeline involves allocating work according to employee availability and pending tasks. It often ends-up at uneven productivity or even possible unrest.

1. Get Work Estimates, Follow-up and Timely Updates

In the end, your organization is dependent on completed work and financial sheets. Instead of trying to compile excel sheets, a CRM makes your work schedules instantly much more credible and accountable.

While previously estimates had to be created based on manager expectation, now it has taken much more desirable and actionable form. Through CRM analytics and reporting, you can get closer to estimating time and talent required for each task. Now you can be free from 11th hour blind races towards finish lines and be meticulously planned.

2. Account and Count your Work Hours

It could be most useful for employee or employer looking for work hours. Even at its relative discrepancy, productivity is always or could be always related to total Work Hours. A  Kapture CRM allows employees to log-in at start of a work day and log-off at the end.

3. Yes, Track and Stamp your Employee Quality (on Profiles)

Often performance evaluations are also a time of chronic employee dissatisfaction and discontent. For this, a CRM performance tracking could be your best remedy.

An unequivocally non-disagreeable report card of employee productivity, a CRM gets you closer to every aspect of employee quality and productivity. You can view any remarkable contribution or lesser achievements.

4. Stick to Productive Work Cycles

Through means of ticketing software, one can follow-up on productive work cycles. When an employee finishes a shift, another employee gets notification on mobile, followed-up immediately by another employee starting task.