Simplify and streamline your Lead handling through Automated CRM Software. The Kapture CRM prioritizes your Lead handling through an algorithmic ally determined formula, segregating leads into ‘Hot – warm – cold’ labels. Now you can attend to your stronger leads up-front and delegate your weaker leads for being processed later. The Sales CRM enables you to maintain a productive workflow while never missing a potential client-lead.
Capture Leads from Different Platforms
A single sales CRM dashboard manages your lead from the diverse online and offline channels – Print, SMS, Email, Social Media and search. Collect and assimilate your leads from multiple channels, taking your lead management process to the fast-lane. Kapture also enables you to immediately view and respond to various leads, elevating your chances of conversion.
Classify and allocate leads
The CRM system automates the process of reviewing and allocating each lead. With the lead-inflow from multiple competing channels, a quality lead could be hidden and indistinguishable. A CRM lead dashboard instantly gives you a complete overview of the lead-status, classified according to the assigned value. Through integrating multiple lead channels, the CRM also eliminates duplicate leads saving your time and resources.
Create customer accounts and profiles
Creating separate accounts and profiles for each customer will ensure that your mind is free from clutter and not losing crucial information about them, when you need it the most. Now, you won’t miss wishing your customers personally on their birthdays or go bonkers trying to find their contact details when their payments are due.
Empower executives with guided selling and call scripts
KAPTURE CRM allows your customer care/sales executives to think one step ahead of time by allowing you to program algorithms for guided selling with call scripts based on the type of lead or query. This ensures that vital selling points that need to be highlighted during a sales call are not missed due to natural human errors.
Cross- sell products and services based on buying patterns and interests
Cross-selling and up-selling other products or services during a sales-call generates more business than approaching your customers again with a fresh call. Once a lead enters the system, and their interests are mapped on to it, KAPTURE CRM will prompt your sales executives about other products and services that a potential lead might be interested in.
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