5 ways a CRM software can improve your Customer Relations - kapture CRM

5 WAYS A CRM SOFTWARE CAN IMPROVE YOUR CUSTOMER RELATIONS !!!

With an ever-decreasing loyalty and ever-increasing competition, businesses need to constantly find their best moves while interacting with their prized possession – customers. When strong customer relations could turn a new leaf for you, a weak customer portfolio could create havoc in social media circles.

As a counter move, if a business decides to boost customer-satisfaction with micro-management, it leads to a low client-turnover and higher wait time. On the other hand, lack of enough attention could be potentially recognized as business irresponsibility. Then an enterprise needs to constantly find a middle-ground, where clients are attended to but not pampered with.

A CRM solution can drive organizations towards a system by improving customer relations consistently. Here are the five ways through which a CRM could be a perfect customer relations software.

Completing the Feedback Loop in india

customer self-service crm software , crm service company in india - Kapture CRM

HOW TO GET YOUR COMPETITION GONE WITHOUT SAYING ANYTHING BAD ABOUT THEM?

Today every industry is hotly contested; when competition gets too tough, businesses may face the human impulse to gain an edge by spread bad world about competitors.

In an open industry, it’s undoubtedly a bad stratagem as rival marketers can then take their similar approach, resulting at a digital and media battle. At end, your business may suffer as your project attracts wrong attention instead of its highlights. In the worst case, your project may even end- up losing its traction.

If you can capture market without engaging in a direct competitor battle, it’s considered both respectable and beneficial in long-run.

The following is a checklist for businesses to appeal customers and steal market share, without appearing to engage in a face-off battle with competitors.

Attend Leads Immediately

Jump start a client relationship by immediately attending to incoming leads; A business with faster lead response rate has higher conversion ratio. Those businesses are also found to establish better client satisfaction rates. It’s also an opportunity to give the direct impression that you are better than your competition and steal customers from competitor’s fingers.

10 Real Quick Time management Tricks In Sales - Kapture CRM

10 REAL QUICK TIME MANAGEMENT TRICKS IN SALES!!!

The sales team is a core resource of any organization. A good sales team   in india execution can broaden the profit margins while exceeding the sales targets which need sales time management tricks. A bad sales team can slice your profit margins and reduce the funds for improving your products.

It makes the sales talent a new hot-commodity in the tech market. While the individual skills might be highly valuable, the organizations are also looking at an overall strategy to improve the time management and collaboration within organizations.

Most Leads are waste of Time

It is true; Most leads are casual enquires that either converts or becomes a future purchase. But the sales representatives are often forced to go-through the bad leads, before he could reach the better leads. A feature to prioritize and segregate leads could instantly increase the effectiveness of your sales teams.

How Technology helps Sales Team To Meet Target - Kapture CRM

HOW TECHNOLOGY HELPS SALES TEAM TO MEET TARGET??

The sales process is normally conceived to be simplistic and result-oriented; it means that the sales person contacts and tries to convince a prospective buyer about the suitability of the product. A few years back, there was no room for technology adaptation. But in the recent years, the attitude towards technology has rapidly changed with more and more businesses implementing Sales CRM Software  in india for smooth processing.

Implementing Technology for Sales Teams

Even when sales and marketing activities get more and more competitive, bringing the right level of technological implementation for sales teams has been a slow process. The sales teams have stood-by the traditional PC and excel system. Although the system may have some benefits from individual perspective, it’s generally difficult for the teams to improve their strategy based on previous results. For a modern sales organization, it’s imperative that technology needs to be implemented at multiple levels of the organization. The only way to achieve this would be by having a custom developed sales CRM software system, which could be adapted by the entire sales team. The entire organization achieves wholesome efficiency by adapting the right CRM technology. Here we find the lessons about the right CRM technology.

How To Increase Sales In Your Business - Kapture CRM

HOW TO INCREASE SALES IN YOUR BUSINESS ???

The above process describes the daily activities of a sales executive. Even with a high number of incoming leads, finding sales conversions could be drastically challenging.

While an experienced sales executive could achieve an acceptable level of efficiency, most of the sales executives often go for blind luck. The CRM is your absolute sales management software, creating better chances for conversions in a competitive environment.

Multiple Channel Advertising

The sales process involves handling multiple clients trying to communicate through different channels. And your unavailability at a particular channel could easily mean a missed customer.  When the chances of individual conversions are low, handling a higher number of customers would mean a higher conversion probability.

The CRM sales management software in india  joins your various lead processing channels into a single dashboard. You can simultaneously advertise at multiple channels, dramatically increasing your chances of conversions in a highly competitive environment.

The CRM integration also provides you the necessary information to acknowledge and process each lead, before the lead could potentially turn cold.

Sales CRM Software For Small Business | Kapture CRM

HOW DOES THE CRM SOFTWARE HELPS YOU LAND BETTER SALES DEALS?

A business trying to position it’s strategically with the customer needs to balance between the two facets –making the best appeal and appearing over-eager. Under the normal circumstances, the business could be always making one mistake or the other, deciding to either oversell or avoiding the incoming leads. It creates a rigid frame-work for dealing with each customer base, rather than developing a lead management strategy that could result in higher turn-over.

Ability to Nurture Leads

Sometimes the customer holds back from making the purchase, not because he is disinterested in the product, but because they haven’t yet decided whether to invest the hard earned money in your product. Under these circumstances, understanding the customer tenacity to make the purchase could help you land a future customer. The CRM software for small business in india  records the custom requirements of the customer at its software, giving you the accurate description of the products. Rather than forcing projects decisions, you can gently guide them towards the trial packages or custom solution about your company. It gives your customer an opportunity to understanding your business better, dramatically increasing the chances of making a purchase.

Enterprise Resource Management Software | Kapture CRM

CRM IMPLEMENTATION

Unanimously, the most frequent points of business-client conflict is the billing process. While the businesses may argue that the price is just for the service provided, the client can raise concerns about the escalated prices beyond the quotation. The reality could vary according to each case; it’s clearly unsustainable for business to follow an unclear billing practice.

A sustainable business-client relationship should be based on mutual exchange of values. Although stated simply, the business failing to keep true to this idea could see their client relationships turn sour. With countless review platforms, a single bad review could get more eyeballs than numerous positive impacts.

A substantially strong client relationship is built on two factors.

1. Giving a clear understanding of your Service to your clients
2. Articulate the incurring expenses at each stage

With the Implementation of CRM billing software in india, you can avoid the billing issues and improve the client process.

Enterprise Resource Management Software | Kapture CRM

ENTERPRISE RESOURCE MANAGEMENT SOFTWARE

Efficient resource management is currently the biggest area in business process which needs to be automated. Kapture provides businesses with enterprise resource management software in india  on the basis of monthly subscription. Our cloud based software equips your business with on-premises deployment option of the platform and provides you the opportunity to embrace the cloud based service on your own conditions. Our ERP software gives you the power to adapt your resource deployment model with ongoing challenges in the market scenario. Kapture ERP allows you to leverage on cloud, with increased agility in report generation, resource deployment, simplification of administration and significant cost reduction.

Highest level of quality and efficiency in resource management across the hierarchy of the enterprise is what creates a business that can scale the highest levels of customer satisfaction and ROI one the whole. We have created a next-generation business automation software to optimize performance across your entire enterprise based on local, regional or on a global scale. Kapture provides solutions that are crafted for the needs of manufacturing, distribution, retail, hospitality, and services sectors. Kapture can be customized for the end to end range of industries and markets.

Click here to watch the video: https://www.youtube.com/watch?v=bPdc3orjsBo

Kapture ERP software automates the entire integration of core business processes such as storing customer orders, operations protocol, inventory records and data related to revenue. The platform can inject a streamlined structure of resource and help in effectively running the organisation by:

•  Defining your automation processes and implementing the desired work flow throughout the organization.
•  Ensuring protection of your analytical business data through well-defined filters based on roles and company policy.
•  Enabling your business hierarchy to plan the execution process on the intensity of existing orders and forecasts of upcoming sales cycle.
•  Providing you with add-ons on your software dashboard to give an optimal level of service to existing and potential customers.
•  Converting your business data into information for zeroing in on the right course of transaction.

ERP Software For Inventory Management | Kapture CRM

ERP SOFTWARE FOR INVENTORY MOBILISATION/MANAGEMENT

Humans have always wanted to explore the space and find a new home for us, while most of us have always aspired to set up a home in Moon. Moon is a place upon which so many stories have been told. Let’s see a story from a parallel universe where the humans successfully inhabited the moon. Well the story starts like this; in a not so faraway parallel universe, there lived men on the surface of the Moon.

Our story is about a leading business magnet, whose name was Lunar Moonilton. Mr. Lunar Moonilton ran so many successful business chains in almost all sectors. Starting from the food chain named LFC- Lunar Fried Chicken till the e-commerce websites like Moonazon, his flags flew high. All went fine in his business but the inventory management problems he faced in his e-commerce and various other business sectors were a huge hindrance for his venture to be the best businessman in the whole Moon. Lucky he, the answer to solve those issues came from our universe, more specifically our earth. The answer was ERP software for inventory management in india .

When the information of availability of goods is with you, targets could be set in accordance to it and also decision of necessary promotions could be done relying on the supply and demand. The analyses of movements equip you with where the promotions should go and also the areas that need more of concentration to increase sales. Based on these observations and the immediate 

Mobile App For Hotel Management | Hotel CRM Software | Kapture CRM

MOBILE APP FOR HOTEL MANAGEMENT KAPTUR

Hotel CRM is vital to the hotel industry, even more so to chains of hotels operating either nationally or with international partnerships. Even though large hotel chains in particular are continuing to spend on above the line activities and campaigns, profitable relationships can be advanced and are in fact highly recommended.

It is proposed that hotel companies must not only identify what their target customers genuinely seek, but they should also ensure that they themselves understand the undercurrents of CRM as a strategy. Unless the rudiments of CRM are rightly understood, hotel companies will not be able to optimally integrate hotel CRM in their business plan and benefit from unexplored opportunities.To help them there are many mobile app for hotel management in india are available.

Bank Customer Relationship Management | Enterprise Banking Software | Kapture CRM

BANK CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE

http://www.kapturecrm.com/blog/bank-customer-relationship-management-software/

To clear the noise of generalized CRM applications in banking sector, Kapture is one such platform which helps the banking sector to put equal emphasis on sales and service at the same time. The primary aim of Kapture bank customer relationship management software in india is to enable the banks to increase the value of their advice and service by effectively using customer information. This cloud based CRM tool gives the ability to the banks to know their customer habits, types of services they use, where they live and work, and hence the ability to quickly identify their profitable customers.

Due to high competition in the field and scattered nature of potential customers, retail banks are facing different level of challenges in identifying and channelizing their sales apparatus. A Retail banking customer expects an effective way to interact with a particular bank. Kapture CRM platform gives a bank the ability to provide its customers with the most streamlined and effective banking functionalities.

It is a mobile sales automation tool for retail banking which comes along with the opportunity of addressing multiple potential customers based on customized data and target based analytics. It helps in calculating expenditures and prospective earning over a particular period. By processing relevant information generated out of this platform, banks can practically measure the return of investment (ROI) they achieve from this bank customer relationship management software .

Stockist Software | Tracking Field Staff - Kapture CRM

STOCKIST SOFTWARE & MOBILE APP

Humans with the most advanced brains on the planet are apparently the ones who use it least. A study says that even the greatest of the scientists have used barely 7 or 8% of the brain’s capacity. Well, then I have probably not even reached 2% in that case. However, if so less use of the brain has created such wonderful technologies that I can sit in a corner here and from another corner of the world you can read what I type, then I feel it’s totally okay to use the brain that much as there are many stockist software available in India . Now it’s very simply put that technologies already exist, you want something else, demand for it, you’ll get that too.

There could be endless excuses for mismanagement of inventories if it were to be managed by any individual; because end of the day, we use only 5% of our brains. But yes, it nowhere means you fuel the loss of stocks. Keep calm and use Kapture which provide you stockist software in india . Use your mobile phone to keep a track of your stocks and you can probably stop crushing those candies when you have something more fruitful.

It is a must to maintain proper records of stocks irrespective of the sector your business deals with. Managing medicinal requirements in pharmaceuticals, keeping a track of available flats and property in real estate, a check on the inventory of furniture, clothes or any fmcg helps any business or service use their resources to the fullest and reduce wastages or losses incurred due to similar such reasons. Stockist software is like a saviour to businesses small or big, because though ‘risk’ is everything in a business, it doesn’t extend to this extent.

Pre Sales Software For Sales Team Tracking - Kapture CRM

             PRE SALES SOFTWARE 

here are two types of timelines in this world; one with gestation periods, and two- those without any such gestations. For eg. A 21 day wait for the egg to hatch or maybe 42 days if it were from an ostrich mom. A hundred days in approx for a lioness to conceive and 9 months for the most interestingly hilarious creatures on earth. 4 years for a world cup or the same for a leap year. All of these fall in the first category. Guess who tops the charts in the second type? O yes! It’s the time you take to convert a lead into a customer. Its just the most unpredictable of all! But hey! Nothing to worry about, you’ve got something called pre sales software  india to relieve you from these everyday worries of managing your business, your sales, purchases, accounts, reports,communication; just everything.  There’s this one cloud based platform that allows you to not only keep a track of your sales but also give it a course of action with firmly structured pre sales activities. With a competitive market in place, one looks out for excellence in all activities involved. So if processes like production and distribution are outsourced it is of utmost importance to keep a tab on all of them to avoid any kind of ups and downs. Not necessary that all of this has to come at a cost that’s too much. You got an option to cut down all the hardware and networking hassles, to keep away from horrors of loss of data and to maintain distance from the ‘memory full’ indications. You have a set of endless features at your disposal because anything that’s limited today, is out of fashion. Everything ought to be unlimited. If technology has gone miles ahead of what you can even imagine, here’s your chance to create one for yourself! You want a pin or a plane or a super smart brain, just think of what exactly you want in your business and we make it possible for you on a cloud based platform.  Experience sales team tracking india with GPS that makes it possible for you to actually track em’ from anywhere on the earth. So boss, now you know exactly when you team members reach clients’ office and where they are in the name of field activities. Its not just a pre sales software, but much more that offers complete customization, pre and post sales automation, marketing automation, campaign management and data security to name a few. All you got to do is pull out that phone from your pocket and start Kapturing.

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Sales Effectiveness Software | Sales Management CRM Software - Kapture CRM

 SALES EFFECTIVENESS SOFTWARE

Sales is an integral part of any business. Well, how much ever monotonous it might sound, it still remains a fact and a blog might not probably target its audience right if it didn’t start like that. Simply put, sales is convincing the customer to buy. Or in other words, convincing them that the value offered is greater than the price. Your job is half done. But here’s the trap. This half of it is also quite a task when you are not the only seller, not only product but also price competition, struggle to exist in the market, etc.

Though the list doesn’t end there, if it went longer the next action would probably be quitting this page. So let’s make some sweets and serve you with love.

If you really got a lot of data and finding it difficult even over desktop platforms to manage it, you got to know that there’s much more than data management available at your disposal. Now you can integrate all your platforms that you’ve been using to generate leads on one single base. You can keep a track of numbers coming in from each of them differently and continue or discontinue as per your stats, or as you wish.

If you’re concerned about mismanagement of the order-taking and billing processes, relax! because there are many sales effectiveness software, Go to the play-store. We’ve made a solution available for you right there. Simply download the mobile app, and get going! Your sales guy can now go to take orders empty handed, open the app, show catalogues by simply sliding through the product range, let the customer select, immediately check on the same platform if stocks are available and place an order. This, in other words means that even before the salesman leaves from the customers place, the invoice has been generated and goods made ready for despatch. Congratulations! You just got another order!

Mobile CRM Software | Mobile ERP Software - Kapture CRM

MOBILE CRM & ERP SOFTWARE/MOBILE APP

How many of us above the age of 20 (because in the last 10 years things have changed) have faced situations where you actually asked for a permission to turn on the computer (a term that is probably far lost in the jargons of desktops and tablets; hardly does somebody use a COMPUTER)? How many of us did loudly boast about our dads owning a mobile phone, though it was just a 3300? And how many of us have then pleaded to our dads to let us play a snake game? Well, even if you haven’t, you can never

again! Because today, you might probably have to ask the kids if the net on their phones was working when yours was low! Dude, the world has changed.

Yesterday 98% were admiring some 2% Symbian users and today, over a billion smart people own over-smart phones. With letters and telegrams completely shutting down; there’s no exchange of mail between the male and female, just the e-mail. The rest three billion+ share their feelings over SMSes. Mobiles have not just taken over the traditional modes of communication, but have also seriously threatened the desktops. Over the past two years in specific, the number of people using internet over a mobile has crossed the desktop internet users. Now who wouldn’t believe that this is an addiction that doesn’t leave you alone anywhere? Homes or offices, trains or buses, whooooossh even in the loo one carries the phone along! A huge 86% of us use the phones when watching TV. Games, social networking, browsing, news, music, maps and videos; all have shifted to the mobile! Not just this, but even the business management, exchange of amazing ideas, help from anyone at crucial times from anywhere, instant contact and loads of data sharing has found its place in one’s palm.

When you know that this is the route everyone is taking, yet all with a difference from others (at least that’s what every single mobile company claims) why not make it bend to you and not end up you bending to it? Grab all the details of your business right from generating leads, allocating them, managing them through the journey of finally converting them into customers, or in other words right from pin to plane, everything on a mobile phone. Managing mobile CRM software is not just a feature or a facility anymore, it’s become a must. Mobile ERP Software has gone beyond expectations and even beyond the percentage of ‘mobile phone users’ around the world.