Cloud Based CRM Software - Kapture CRM

CLOUD BASED CRM SOFTWARE:

Cloud based CRM becoming a core aspect of any business; it is also very important how well it is adapted and maintained. Not very many platforms that claim to serve customer relationship management are actually good enough for the same. Managing customer details, their specifics, keeping in mind market trends, understanding consumer behavior, developing databases, regulating working environments, designing the hierarchy structures, etc. are all inter-connected and go hand in hand with good marketing and strong sales teams to run any business. A cloud based crm software that joins all these dots to make a beautiful success story of any business is in a single word, termed as Kapture.

It is a complete Mobile-First technology, and not just mobile-compatible. Complications are restricted only to the developers and hence it’s simplified for the user in such a manner that managing businesses of any scale was never a tastier piece of cake. It takes one beyond the advancements of technology and leaves all the control on nothing but one mobile phone. Sounds common to any other cloud based CRM software, but what makes this different is its integration and adaptation to the basic functions of the phone. It overlaps the call facility with a global contact directory. Helps the user with an overview of all their details including their name and company name, type of inquiry, amount of interest shown by them in what you offer, their responses to previous communications, etc. exactly when one is about to answer their call. Automatically prepares the salesman for the conversation and leaves an impressive impact on the prospect.

The calendar with both monthly and daily view comes along with a Tasks option that sets a to-do for you. Not only this, but you can also assign and allocate tasks to any team member across the team. Get in touch with them exactly like any other chat apps and send messages to one or all. Also procure alerts and stay ahead with time. Never miss a single opportunity and maintain regular follow-ups as per the commitments with this cloud based ERP. The design and interface is so bright and lively that it surpasses the old school typical business platforms.

bank customer relationship management - kapture CRM

KAPTURE: BANK CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE:

To clear the noise of generalized CRM applications in banking sector, Kapture is one such platform which helps the banking sector to put equal emphasis on sales and service at the same time. The primary aim of Kapture bank customer relationship management softwareis to enable the banks to increase the value of their advice and service by effectively using customer information. Thiscloud based CRM tool gives the ability to the banks to know their customer habits, types of services they use, where they live and work, and hence the ability to quickly identify their profitable customers.

Due to high competition in the field and scattered nature of potential customers, retail banks are facing different level of challenges in identifying and channelizing their sales apparatus. A Retail banking customer expects an effective way to interact with a particular bank. Kapture CRM platform gives a bank the ability to provide its customers with the most streamlined and effective banking functionalities.

software distributors |distributor management software - kapture CRM

ACCURATE AND DEMAND-BASED INVENTORY FLOW:

KAPTURE comes with an intelligent stock management tool which is flexible and capable of handling fluctuations in demand. You can view the status-updates for the existing stocks and orders on the CRM dashboard, facilitating more informed decisions. Now you can manage your stock availability and transit according to the demands at the retail level.

Read how KAPTURE bridges the gaps between primary, secondary and tertiary sales

 Timely and Direct Multiple-Point Stock Management

The CRM consolidates your stock-keeping records across various stock points. Now, numbers get updated real-time, giving you accurate analytics of stocks at various distribution points. Now you can place orders for your distributors based on the requirements. This is how KAPTURE simplifies the entire stock keeping processes for you.

 Organize & Streamline Your Manufacturing Process

The Kapture software accurately showcases the market demand for each of your product. With CRM analysis, you get a complete insight about products performing strongly and recognizes your weak products. Now you can procure the raw materials and manufacturing arrangements to meet the demands of retail sector. It allows to systematically gain a larger market share in a competitive environment.

MANGE YOUR RETAIL CHAIN WITH EFFICIENTLY

The CRM enables you to directly connect, perceive and maintain a real-time retail inventory network. It also gives a direct understanding of demand for each product at the retail level. Now you can strategize your inventory flow to meet the demands of the retail outlets.

Read how KAPTURE automates end-to-end order processing on the cloud

 One-place Management of Your Retail Chain

The CRM formulates a retail beat card system, where all reports for the retail outlets could be pulled-off in a single report. The CRM dashboard accurately reports the inventory sold and stock stored at each outlet. It helps you identify the outlets with strong performance, deliver more stocks and replicate the same strategy.

Sales CRM Software For Small Business - Kapture CRM

HOW DOES THE CRM SOFTWARE HELPS YOU LAND BETTER SALES DEALS?

A business trying to position it’s strategically with the customer needs to balance between the two facets –making the best appeal and appearing over-eager. Under the normal circumstances, the business could be always making one mistake or the other, deciding to either oversell or avoiding the incoming leads. It creates a rigid frame-work for dealing with each customer base, rather than developing a lead management strategy that could result in higher turn-over.

Ability to Nurture Leads

Sometimes the customer holds back from making the purchase, not because he is disinterested in the product, but because they haven’t yet decided whether to invest the hard earned money in your product. Under these circumstances, understanding the customer tenacity to make the purchase could help you land a future customer. The CRM software for small business records the custom requirements of the customer at its software, giving you the accurate description of the products. Rather than forcing projects decisions, you can gently guide them towards the trial packages or custom solution about your company. It gives your customer an opportunity to understanding your business better, dramatically increasing the chances of making a purchase.

Cloud Based CRM Software - KaptureCRM

CLOUD BASED CRM SOFTWARE

Cloud based CRM becoming a core aspect of any business; it is also very important how well it is adapted and maintained. Not very many platforms that claim to serve customer relationship management are actually good enough for the same. Managing customer details, their specifics, keeping in mind market trends, understanding consumer behavior, developing databases, regulating working environments, designing the hierarchy structures, etc. are all inter-connected and go hand in hand with good marketing and strong sales teams to run any business. A cloud based crm software that joins all these dots to make a beautiful success story of any business is in a single word, termed as Kapture.

It is a complete Mobile-First technology, and not just mobile-compatible. Complications are restricted only to the developers and hence it’s simplified for the user in such a manner that managing businesses of any scale was never a tastier piece of cake. It takes one beyond the advancements of technology and leaves all the control on nothing but one mobile phone. Sounds common to any other cloud based CRM software, but what makes this different is its integration and adaptation to the basic functions of the phone. It overlaps the call facility with a global contact directory. Helps the user with an overview of all their details including their name and company name, type of inquiry, amount of interest shown by them in what you offer, their responses to previous communications, etc. exactly when one is about to answer their call. Automatically prepares the salesman for the conversation and leaves an impressive impact on the prospect.

inventory management system - kaptureCRM

Are you striving to create a smooth and sustainable product flow for your inventory? Do you handle goods that could perish or spaces that needs to be filled on time?

When your business is handling an inventory of perishable goods or a hotelier wants his properties to be constantly occupied, establishing a variable rate system becomes a part of your business strategy. A business looking for a place in the competitive FMCG and hospitality Industry, owning the right tools to manage the iterative pricing model could be a game-decider.

Kapture CRM is a comprehensive Rate contracting software, automating the processes by fixing rates under a variety of market conditions.  The CRM Rate fixing algorithm considers a variety of factors to arrive at the best viable rates in a given scenario. The CRM system aids you to take your smartest pricing strategy without hindering your ability to move the products.

MANAGE

INVENTORY EFFORTLESSLY

When you handling perishable goods with limited shelf-life, achieving a quick selling date could potentially decide the final pricefetched. Kapture CRM inventory management software allocates the best price for your existing inventory, creating a smooth product-flow that ultimately delivers you a higher pricing-point. You can also obtain a sharper pricing strategy for allocated inventory.

TRACK ALL UPCOMING BOOKINGS

AT ONE PLACE

As the CRM system integrates all the booking information into a single dashboard, you can track the upcoming bookings at one place. It also enables you to form the best rate contracting strategy through careful analysis of the market conditions and situations.

Distributor management software - kapture CRM

ACCURATE AND DEMAND-BASED INVENTORY FLOW

KAPTURE comes with an intelligent stock management tool which is flexible and capable of handling fluctuations in demand. You can view the status-updates for the existing stocks and orders on the CRM dashboard, facilitating more informed decisions. Now you can manage your stock availability and transit according to the demands at the retail level.

Read how KAPTURE bridges the gaps between primary, secondary and tertiary sales

 Timely and Direct Multiple-Point Stock Management

The CRM consolidates your stock-keeping records across various stock points. Now, numbers get updated real-time, giving you accurate analytics of stocks at various distribution points. Now you can place orders for your distributors based on the requirements. This is how KAPTURE simplifies the entire stock keeping processes for you.

 Organize & Streamline Your Manufacturing Process

The Kapture software accurately showcases the market demand for each of your product. With CRM analysis, you get a complete insight about products performing strongly and recognizes your weak products. Now you can procure the raw materials and manufacturing arrangements to meet the demands of retail sector. It allows to systematically gain a larger market share in a competitive environment.

UNDERSTAND AND IMPROVE YOUR DISTRIBUTION HIERARCHY

Kapture structures your complex distribution hierarchy to the simplicity of your CRM dashboard. The CRM draws out the supply chain information in an easily comprehensible manner. From the manufacturing unit to the distributors to the final retail store, the dashboard representation gives clarity to each link in your distribution channel.

Read why a customizable technology that understands your distribution cycle accurately is so important.

 Manage Retailer Stock Orders

Kapture opens-up an innovative way of managing your retail supply network. Now your retailer or on-field sales executives can directly issue new stock orders to the distributor through the CRM interface. The ease of issuing orders and procuring new stock means that your product could never be unavailable or over-stocked.

Sales CRM Software For Small Business - Kapture CRM

HOW DOES THE CRM SOFTWARE HELPS YOU LAND BETTER SALES DEALS?

A business trying to position it’s strategically with the customer needs to balance between the two facets –making the best appeal and appearing over-eager. Under the normal circumstances, the business could be always making one mistake or the other, deciding to either oversell or avoiding the incoming leads. It creates a rigid frame-work for dealing with each customer base, rather than developing a lead management strategy that could result in higher turn-over.

Ability to Nurture Leads

Sometimes the customer holds back from making the purchase, not because he is disinterested in the product, but because they haven’t yet decided whether to invest the hard earned money in your product. Under these circumstances, understanding the customer tenacity to make the purchase could help you land a future customer. The CRM software for small business records the custom requirements of the customer at its software, giving you the accurate description of the products. Rather than forcing projects decisions, you can gently guide them towards the trial packages or custom solution about your company. It gives your customer an opportunity to understanding your business better, dramatically increasing the chances of making a purchase.

lead management software - kaptureCRM

MANAGE INDEPENDENT LEAD SOURCES,

STREAMLINED INTO A SINGLE CRM DASHBOARD

Sub caption :- Always be Available to a potential Customer at any platform, anywhere

A modern business could have multiple separate or interdependent lead sources. Each channel or source delivers its own quantifiable impact, having its own contribution towards the final lead count.Kapture enables you to precisely segment and categorize each lead source, acquiring the lead impact for each business. Now you can manage and optimize your diverse lead campaigns, formalizing an overall and in-depth view of your various lead campaigns.

Capture leads from online channel partners/ portals

Every business today is unique and has to collaborate with online channel partners and portals for lead generation. Just dial, trip advisor, commonfloor are some of them. Every lead that comes in through any of these channels or portals is fed into the system automatically with all their essential details like contact numbers, email-ids etc.

Capture leads from websites, online campaigns & social media platforms

Online platforms of any brand become a popular source through which leads can be generated. KAPTURE  CRM integrates with websites, emails, social media applications and landing pages used during online campaigns which basically have enquiry forms through which a potential client sends in his queries or requirements. The details of the lead are auto populated and fed into the system.

Manage Leads generated through offline campaigns

Leads could also come in through offline promotions that are carried out via newspaper ads, hoardings or other offline activities. Information of leads that get generated through these mediums can be manually entered and stored in the system for further follow ups.

lead Management Mobile App - Kapture CRM

KAPTURE CRM is a powerful lead management, cloud based platform that has the answer to all the niggling questions that you’ve got in mind after chalking out a plan to generate your leads. The best part of KAPTURE is the fact that it has an ability to mold itself and take a shape that best fits your business environment and processes. Also the interfaces are extremely user friendly and easy to understand. Your sales teams won’t have to carry heavy and expensive laptops when they are out for sales calls. All they need is a basic smartphone! Also the features offered can be restricted to individuals based on organizational hierarchy.

Now let’s get straight to the point and keep it simple. The major functionalities that KAPTURE provides in its lead management module are:

Capturing leads

There’s no need of looking at different screens, portals or files to take a note of the leads coming in from different channels. KAPTURE integrates seamlessly with different technologies and allows you to capture leads coming in from every possible channel you can think of. From digital campaigns, websites and social media applications to call centres and offline activities etc. Life looks so much more organized when you realize that all your leads fall on to your lap through a single lead management platform.

Classifying leads

Once all your leads arrive in a common pool, KAPTURE allows you to tag your leads based on the type of lead, source of lead, geography, type of service/ product they are interested in, sales teams, etc. The criteria for classifying these leads are not at all rigid. KAPTURE is a flexible lead management software where you can set your own parameters. You can also mark your leads as hot, cold or warm based on their interest levels and other factors. This makes allocating leads simpler as you can serve your quality leads better.

sales lead management software| sales software | kapture CRM

BE ALWAYS

ACCESSIBLE TO YOUR CUSTOMERS WHENEVER, WHEREVER

Customer waits for no-one, never be late with your Response

In this day and age of technology-driven business processes, every brand, every entrepreneur has got an opportunity to garner leads from a wide spectrum of possibilities. While the prospects of lead generation are immense, it’s a difficult task to control and manage incoming leads.

KaptureCRM helps you build an optimal lead processing channel, enabling you to attend each enquiry in with care and detail.

Integrate Multiple Lead Channels

With diverse online and offline channels, you can easily be overwhelmed by simultaneously handlingmultiple lead sources. Kapture integrates your multiple lead sources into a single stream.For example, an Indian enterprise has to handle multiple lead sources that includes – Justdial, websites, landing pages, social media applications, offline activities, digital SEM campaigns, innovate website ads, third party portals, etc…Now spend more time on attending potential customers, than trying to collect all enquiries.

Automate your Lead Management

Modern business attributes its leads to multiple sources. Henceforth, they face a challenge to be always ready to handle potential enquires, requiring increased manpower resources and talents.The CRM lead management automates your lead processing, substituting slow and flawed manual processing. A CRM also collects necessary lead information, saving all lead information for future reference.

best crm software | business software | best crm tools | kapture CRM

DO YOU HAVE THE NECESSARY

TOOLS TO KNOW AND MEASURE YOUR CUSTOMERS:

Subtitle Caption :- Know your Customers to the Last Degree…

For a modern business, constantly bringing new customers is the key to success. Towards meeting these goals, businesses need to be more focused on customer-happiness and meeting their expectations. When finding Customers is not good enough, know and measure your Customer. A clear way to approach and understand your customers enables you to provide an experience that will make them come back to you or choose your brand over numerous other market options. Let’s take a look at the major challenges that brands face today, when it comes to maintaining Customer Relationship Management Software.

Understanding Customer Behavioral Patterns

Most market CRM solution provides a platform to view and resolve customer complaints without clear insights or long-term solutions. You cannot recognize frequent customer demands and complaints, required to drive your business in the right direction. These CRM applications generally cannot generate reports which can then be used to work on strategies to serve your customers better. Through accurate collection and segmentation of your customer information, you can gain an understanding of the behavioral pattern of your customers.

Payment Management Mobile App | Kapture CRM

MISSING LINKS

IN PAYMENT PROCESSES LEADING TO LOSSES? TRY KAPTURE CRM

Picture Caption:-  Single stroke solution for your core Business Challenges

Doesn’t matter how much heart you put into your business, in the end all that matters is the ability for your business to generate revenue!Money that comes in, money that goes out, money that needs to be invested for your next venture. Whether your business is big or small, the ability to draw and manage your payment could decide your business future! But considering the complexities involved in payment processes and cycles in different kinds of industries, handling them in the right way is extremely essential.

Inefficient data management

Every business has numerous clients or customers and ineffective ways of managing their data becomes one of the major glitches. Different timelines involved for clearing payments of every client makes it even more important to handle data intelligently. A minor error could lead to major losses in the future. There needs to be a mechanism in place that profiles every customer or client involved in a transaction with a provision to log essential information. Also there are different channels through which a payment can be cleared these days. Integrated solutions for managing all of that without automation can be quite a task really!

Creating Custom Invoices

As the period and items of each invoice is varying, you may need to individually create invoices for each client. A missed entity or error in judgment could easily lead to lapsed payments. With a software that stores all services provided to a client, you instantly raise a conclusive invoice. An ease in providing integrated invoice means that you can eliminate frequent errors.

payment management software - kaptureCRM

CREATE, STORE AND MANAGE

CUSTOMER PAYMENT PROFILES WITHOUT GLITCH

Picture Sub caption:- Create a flexible and on-time Payment Structure for easier Payments

When you are constantly handling different payroll and payment cycles, managing them demands constant attention and time! As payment processes affords zero error-margin, relying on spreadsheet or incomplete payment software could be a disaster.

KAPTURE integrates your diverse customer and business accountprocesses into a single platform. A CRM dashboard allows you to oversee, closely examine and transfer payments with reliability and safety.

Easy Access to Customer Profiles

Kapture profiling of each customer enables you to create an easy and meaningful relationship.The CRM database allows you to access payment information for each customer, including contact details, payment status, mode of payment etc…Now you can access individual client payment progress for each customer.

Automate Sending of Payment Reminders and Intimations

When handling numerous clients at different stages of payment progress, delivering custom messages is time-consuming. Kapture CRM is an easy way to issue custom messages to your individual clients at their favored format. It also allows you to easily detect your favored customer format.

Distributor Software - Kapture CRM

Need technology that understands the complete distribution cycle? You have come to the right place.

FMCG is all about getting your products delivered to your retailers when they need it the most. This may sound easy but it’s not. The distribution cycle is one of the most important and arguably the most complex process that needs to be understood comprehensively, if you want to stay ahead of your competitors. The CRM or ERP softwares available in the market today fail to do that. Let’s find out why.

How the distribution cycle functions usually?

It starts with an agency or an internal logistics department responsible for transporting your manufactured products to your stockist who would then stock up your products in bulk as and when they get manufactured. The stockist would then supply your products to your distributors. Once your product reaches your distributors who would target selling them to retailers in their respective areas, your primary and secondary sale is closed. The next challenging step would be to reach out to your existing and potential retailers and understand their requirements. This is usually termed as tertiary sales. Distributors have their own sales teams or the brand would have their own sales teams as well to generate a good base of retailers. The sales teams would be assigned targets to close an X number of orders every day.

Current scenario

Currently there are different CRM and ERP softwares in the market which can help you automate and manage different aspects of your distribution cycle. Order management and stock management systems focus on taking care of the primary and secondary sales. But keeping track of your tertiary sales is something that is lacking. Maintaining tertiary data is extremely crucial as it gives you an insight about the exact requirements of your retailers. With this data you can also analyze which product of yours is more popular and in a way understand the buying patterns of your end consumers. When you know what your retailers want, you can assign your sales teams to target them and close orders with them. Also delays in closing orders on time lead to losses. There are no effective ways of keeping track of “return of goods” or defective pieces. Also, there is no way in which you can maintain loyalty programs or offers for your retailers depending upon the number of orders they place.