Kapture is a well-designed self-service CRM that makes it easier for both the business and customers to maintain active relationships. The customer logged into his account, can directly view all the previous transactions – previous product purchases, subscription statuses, communications etc…The client can also raise a query and follow-up about its resolution through the account.
Merge Client Queries and Requests
A CRM log-in merges all client queries to be collected on a single platform. It enables you to solve the issues on a single interface, rather than sifting through multiple platforms or screens. The CRM log-in access means that your clients can also be assured that every raised issue gets the deserved attention.
Consolidated Client Communications
The business can respond to their most active and dedicated customers directly through the CRM database. It enables you to improve customer satisfaction and commitment to your business, nurturing long-term relationships. When you are handling lots of clients, it enables you to identify and reply your clients on a consistent basis.
Regular way of Client Communications
Kapture adaptation establishes a regular and systematic way of communicating with your clients.It helps you avoid unattended messages at the multitude of social media platforms and employee emails. You can also access a precisely managed database of previous communications.
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