self service portal | customer self service crm software | kapture - India

MAINTAIN ACTIVE CLIENT RELATIONSHIPS

Kapture is a well-designed self-service CRM that makes it easier for both the business and customers to maintain active relationships. The customer logged into his account, can directly view all the previous transactions – previous product purchases, subscription statuses, communications etc…The client can also raise a query and follow-up about its resolution through the account.

 Merge Client Queries and Requests

A CRM log-in merges all client queries to be collected on a single platform. It enables you to solve the issues on a single interface, rather than sifting through multiple platforms or screens. The CRM log-in access means that your clients can also be assured that every raised issue gets the deserved attention.

 Consolidated Client Communications

The business can respond to their most active and dedicated customers directly through the CRM database. It enables you to improve customer satisfaction and commitment to your business, nurturing long-term relationships. When you are handling lots of clients, it enables you to identify and reply your clients on a consistent basis.

 Regular way of Client Communications

Kapture adaptation establishes a regular and systematic way of communicating with your clients.It helps you avoid unattended messages at the multitude of social media platforms and employee emails. You can also access a precisely managed database of previous communications.

customer self-service crm software , crm service company in india - Kapture CRM

HOW TO GET YOUR COMPETITION GONE WITHOUT SAYING ANYTHING BAD ABOUT THEM?

Today every industry is hotly contested; when competition gets too tough, businesses may face the human impulse to gain an edge by spread bad world about competitors.

In an open industry, it’s undoubtedly a bad stratagem as rival marketers can then take their similar approach, resulting at a digital and media battle. At end, your business may suffer as your project attracts wrong attention instead of its highlights. In the worst case, your project may even end- up losing its traction.

If you can capture market without engaging in a direct competitor battle, it’s considered both respectable and beneficial in long-run.

The following is a checklist for businesses to appeal customers and steal market share, without appearing to engage in a face-off battle with competitors.

Attend Leads Immediately

Jump start a client relationship by immediately attending to incoming leads; A business with faster lead response rate has higher conversion ratio. Those businesses are also found to establish better client satisfaction rates. It’s also an opportunity to give the direct impression that you are better than your competition and steal customers from competitor’s fingers.